Friday, March 27, 2009

Pharmacy Pet Peeves

Let me start by saying that I am well aware that many people don't understand how a pharmacy works--I used to be one of those people. How on earth can it take more than 60 seconds to count some pills, label them, and throw them in a bag? With that said, I'd like to share some of my pet peeves that are blatant displays of idiocy, whether or not you know what goes on in a pharmacy. Feel free to never do any of these things when you go to a pharmacy--or anywhere else for that matter.

1. Birthday Confusion
Mrs. Jones says, "I'm picking up a prescription for my husband, Michael Jones." I ask, "What's the birthday?" and she responds, "My birthday or his?" Really? (Seriously, this one happens all the time.)

2. Spelling Mishaps
People sometimes spell out names like Carter or Taylor but assume I can figure out names like Ksajikan on my own. The worst is when they have a common first name and a strange last name, and they only spell their first name. Yesterday a woman with an unusual last name, something like Spryock, was asked by our pharmacist how to spell her name and her response was, "With an S." Thanks, but that doesn't quite answer the question.

3. Not Answering the Question
I am helping customers at the Pick-up window. As each person comes to the front of the line I ask, "What's the last name?" to which some reply, "I'm here to pick up a prescription." Wow, thanks for clearing that one up for me. I wasn't sure, what with you waiting in the line at the Pick-up window. And I just asked about the last name because it's my quirky thing that I want to know everyone's last name. Other times when I ask "How are you doing?" they respond with their last name.

4. Incorrect Identification
When picking up a controlled medication, it is legally required for the pharmacy to document an ID number of the person picking it up. When I ask if I can see some ID I am often given a credit card with a picture on it, a work ID, or a membership card of some sort. Much to their shock and disappointment, I inform them that I need a driver's license, state-issued ID, passport, or military ID. The credit card is the most frequently attempted form of invalid ID.

5. Have you been helped?
You would be amazed how often people don't know how to answer this question. They'll say "I don't know" or "I think so." Maybe a large portion of our customers have short-term memory loss.

Wednesday, March 11, 2009

Computers





Last week they announced the release of the latest iMac computers. You may be asking yourself, "who cares?" The answer to that question would typically NOT include me, but this time it's a different story.





Rob and I have been living happily with our Mac mini in addition to my laptop PC. (Notice my favorite feature: the Teen Girl Squad sticker on the side of the monitor.) We were planning on purchasing Final Cut Studio before I graduate so we could get the education discount. Since our computer can't handle that, we figured we should upgrade the computer while we're at it.

There were rumors that a new iMac would be released some time early this year, so we decided to wait as long as we could before buying one. Last week the long-awaited announcement came, so we placed our order and are eagerly waiting 4-6 weeks for the arrival of our newest family member. :)

Monday, March 9, 2009

Rob's Videos!

Rob has been working like a mad man for a couple weeks now trying to meet an impossible deadline at work. The end products are here and posted on YouTube, and as a beaming wife I just have to show them off. To see the complete list, go to this link:

VitalSmarts videos

My favorites, "Jurassic Sales Call" and "The Layoff," are here in my blog for your viewing pleasure. Enjoy and feel free to forward these to anyone you know that would enjoy them. :)



Monday, March 2, 2009

Just 3 Things

-I've decided that one of my favorite things that old people say is "Thank you kindly." Seriously, how sweet is it to have an old lady tell you that? I also like it when they refer to the pharmacist as the druggist.

-Having to dial 801 before every phone number is killing me. I didn't think it would affect me much since I mainly use my cell phone and we don't even have a land line at home . . . but then I remembered that I make a million phone calls at work. Grr . . .

-I've decided that one of my favorite shows might be "How I Met Your Mother." It's witty and quick and friggin' hilarious.